Quality Policy

First Gulf Properties provides a range of services, which meet the requirements of our customers and quality standard parameters, and that properties are leased and managed in accordance with the organisations terms and conditions of business. The principle of an equal exchange of value extending throughout our business to provide the highest quality of service and the most attentive management style in the industry. First Gulf Properties believes in offering our clients the benefit of the experience and expertise they need, and our tenants the value of the quality housing and responsiveness that they deserve. We strive to grow our business by building relationships of mutual benefit.

A policy for quality conforming to the requirements of ISO 9001:2008 has been established to ensure that it

  • Is appropriate to the purpose of the organisation, the expected level of customer satisfaction and the needs of other interested parties.
  • Includes a commitment to meeting requirements and to continual improvement.
  • Has the trained resources needed and the contribution of competent suppliers and partners.
  • Provides a framework for establishing and reviewing measurable objectives and to operate within the framework of statutory, regulatory and legal requirements.
  • Demonstrates top management commitment and ensures the quality objectives are communicated, understood and implemented at appropriate levels of the organisation.
  • Is regularly reviewed at the management review meeting for suitability and effectiveness addressing continual improvement and client satisfaction.

This policy is approved by the undersigned and is supported by all the levels of management within the organisation. We believe that Quality is the responsibility of every employee. To assist this obligation the Management of First Gulf Properties shall ensure that all staff are clearly briefed as to their responsibilities and that suitably qualified personnel are provided with adequate resources and training to maintain and improve the quality standard.

Jasim Al Ali,
CEO First Gulf Properties


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